Customer care
Everything you need to know about ordering, delivery and looking after your furniture.
Delivery
Our team delivers your furniture and places it in the room of your choice. We call before delivery to agree a time that suits you.
Delivery fees are calculated at checkout from your city and area. Where pickup is offered, you can choose to collect your order instead.
Payment is cash on delivery: please have the order total ready when your furniture arrives.
Returns
Please inspect your furniture when it is delivered. If anything is damaged or not as ordered, tell the delivery team before paying, or contact us as soon as possible with your order number.
For any other return request, contact us and we will explain the options for your order.
Warranty
Our furniture is covered against defects in materials and workmanship. If you notice a problem, contact us with your order number and a photo, and we will arrange an inspection.
Natural movement of timber, wear from normal use and damage from heat, water or direct sunlight are not defects.
Care
Dust with a soft, dry cloth. Wipe spills straight away and use coasters and mats under hot or wet items.
Keep furniture away from heaters, air-conditioning vents and long periods of direct sunlight. Refresh oiled surfaces with a hardwax oil once or twice a year.
Read more in our care guide.
Frequently asked questions
How do I pay?
Cash on delivery is the only payment method. You pay the delivery team in cash when your furniture arrives. No card details are ever requested.
How much is delivery?
Delivery fees depend on your city and area and are shown at checkout before you place your order. Larger orders may qualify for free delivery.
Will you call before delivery?
Yes. We call the number you gave at checkout to confirm the order and agree a delivery time.
Can I see the timber before ordering?
Get in touch and we will help with samples and photos of the timbers and finishes.
Why does my piece look slightly different from the photos?
Solid wood is a natural material. Grain and colour vary from board to board, so every piece is unique.